Sections reference
Help centre
Displays a searchable FAQ hub - search field, two quick-link tiles, an FAQ accordion (shared snippets/faq.liquid), then a WhatsApp- primary / email-secondary "still need us?" panel.
Merchant notes. The search field filters the FAQ list already on the page client-side - it does not call a search API. The first FAQ item ("Which iPhone do I have?") uses the same "Settings > General > About" copy as Fit Guide step 1; keep both in sync if you edit one.
Settings
| Setting | Type | Details |
|---|---|---|
headingHeading |
text | default: How can we help? |
search_placeholderSearch placeholder |
text | default: Search help |
no_results_textNo results text |
text | default: No matches - try WhatsApp or email below. |
whatsapp_messageWhatsApp prefilled message |
text | default: Hi! I have a question. |
emailEmail override |
text | Defaults to the store's contact email. |
support_headingSupport heading |
text | default: Still need us? |
Blocks
Quick link tile quick_link
| Setting | Type | Details |
|---|---|---|
iconIcon |
select | Search, Cart, Account, Heart, Delivery / notify, WhatsApp, Check · default: notify |
labelLabel |
text | default: Delivery |
linkLink |
url |
FAQ item faq_item
| Setting | Type | Details |
|---|---|---|
headingQuestion |
text | default: Which iPhone do I have? |
textAnswer |
richtext | default: <p>Open Settings, tap General, then About. Your model name is at the t… |
Depends on
snippets/faq.liquidsnippets/icon.liquidassets/help-search.js. Reads the global `whatsapp_number` and `support_hours_text` theme settings.